Categories

Help Center

Order Status

Has My Order Shipped?

Step 1: Log into your account by clicking the My Account link at the top of the website.

Step 2: Enter your email address and password associated with your account.

Step 3: Under the My Orders section click the "View your order history" link.

How Do I Track My Order?

Step 1: Log into your account by clicking the My Account link at the top of the website.

Step 2: Enter your email address and password associated with your account.

Step 3: Under the My Orders section click the "View your order history" link.

Step 4: Locate the tracking number in the order number in which you would like to track.

Step 5: Go to UPS.com and enter the tracking number in the "Track" box and click "Track"

How Do I Cancel My Order/Item?

Specialgiftscollection.com strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. You may elect to cancel your entire order or a portion of your order as long as the order has not entered the shipping process. An item that is in the shipping process cannot be cancelled because it is being picked from the shelves, packaged, and stacked on the loading dock.

Please call one of our Customer Service Representatives at 1-800-760-9004 and they will gladly assist you

Questions About Order Status Not Answered Here

If there are any questions here about the status of your order and you are not able to find the answer in this Help Center please feel free to contact Customer Service at 1-800-760-9004 or by Contact Us on the web.

 

Returns

How Do I Return My Item?

If your return qualified for a pre-paid shipping label, you will receive a separate email providing this information. Simply click the link, print the label, place it on the outside of your return, and drop it off at the carrier’s location. This link will only be active for 10 days, so please print it off as soon as possible.

If your return did not qualify for a pre-paid shipping label, please follow the steps below so we can process your return:

Send your return with any ground service that has tracking information so we can verify the delivery of your return to our warehouse. Please hold on to your tracking information until the return process is complete.

I Received The Wrong Product!

Follow the steps above to return the product you received in error back to us and your account will be credited in the manner listed in the Credit Time Table below.

What Is Specialgiftscollection.com Return Policy?

Our 60-day money-back guarantee

We want you to enjoy the items you purchase from Special Gifts Collection. If you are not satisfied with your purchase you may return the items for any reason, opened or unopened, within 60 days.

 

Shipping & Delivery

An Item Is Missing From My Shipment

Please contact a Customer Service Representative at 1-800-760-9004

When Will My Order Ship?

Please use this formula to determine when your order will arrive:

How Much Is My Shipping?

When you review your order at checkout, you may change your shipping speeds before completing the order. Buy.com has four shipping speeds: Group, Expedited, and Rushed. When you change speeds, the charges automatically recalculate and display in your order summary in the top right window on your screen.

Free Shipping FAQ's

We offer free shipping on all orders over $25. Just make sure you select the free shipping options when your order qualifies.

What If My "Specially Shipped" item is damaged?

IF THE DRIVER HAS NOT YET LEFT YOUR LOCATION:

Have the driver note on the delivery paperwork that the item has been received in DAMAGED condition, and that you are REFUSING the shipment. The driver will then take the damaged item and return it to Specialgiftscollection.com. Once tracking shows the item as being refused, you can contact us and we will issue a replacement or a refund without being penalized in any way.

IF THE DAMAGE HAS BEEN DISCOVERED *AFTER* THE DRIVER HAS ALREADY LEFT YOUR LOCATION YOU MUST REPORT THE DAMAGE TO SPECIALGIFTSCOLLECTION.COM WITHIN 5 DAYS OF DELIVERY AND:

  1. Immediately contact the carrier that delivered your item to alert them of the situation.
  2. Immediately contact Special Gifts Collection Customer Service at 1-800-760-9004 to report the situation. Details such as: package condition, how it was received (left at front door, signed for), description of the nature of the damage, are very helpful.
  3. DO NOT discard any of the shipping box or packing materials.
  4. DO NOT discard the product itself. (It may be necessary for the carrier that delivered the item to return to do an inspection report on the damage).
  5. DO NOT simply ship the item back to Specialgiftscollection.com without first being instructed to do so. Taking this action may result in a denial of a damaged item claim per shipping carrier’s claims guidelines.

 

Pricing & Billing

What Are My Payment Options?

Currently we accept all major credit cards (Visa, Mastercard, Discover, American Express) as well as any gift couchers/certificates you may have for Special Gifts Collection.

When Will My Credit Card Be Charged?

Credit cards- Since we don't think you should pay for your order until it is actually on its way, Specialgiftscollection.com will not bill you until your products, including backordered or preordered items, are actually shipped. In the case of Music Downloads we will bill you at the time of purchase.

Debit cards - We do authorize funds from your account as soon as you place an order, which may affect the available funds in debit accounts. With most banks, these authorizations will usually reflect as a "pending" transaction until your order ships and is officially billed.

We accept Visa, MasterCard, American Express, Discover.

Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

We never bill for credit card service fees.

You can be confident that your personal and account information is secure at Specialgiftscollection.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our Our Commitment To Data Security for more information.

When Will My Credit Appear On My Account?

The time it takes for your credit to appear on your account varies depending on your credit type. The table below will help you to approximate how much time you will need to allow for your credit to be processed. Scroll to the bottom of the table to see your credit type calculated for you.

Credit Time Table

Credit Type RMA Claim Refusal Other
Customer returns items to Specialgiftscollection.com Returns Warehouse (shipping time for method returned)    
Customer emails Specialgiftscollection.com stating package has been refused      
Warehouse receives items and processes return (7 to 10 business days)    
Claim is processed (time varies)      
Credit is requested on behalf of customer (1 to 2 business days)
Credit is approved (3 to 5 business days)
Credit appears on customer's bank account (3 to 5 business days from credit approval)
Approximate credit card procesing time 22 days* 12 days* 22 days* 12 days
*This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.


If you have not received your credit within the allotted time, please click here to send us an email.

I Have Questions On My Charges

Please Contact Us or call our Customer Service Department at 1-800-760-9004.

Do I Have To Pay Sales Tax?

Yes, if the shipping address on your order is in the following states:
California
Connecticut
Illinois
Maryland
Massachusetts
Tennessee
New York
Washington

 

How Do I Redeem My Specialgiftscollection.com Points?

Under Construction

 

Gift Certificates

Purchase A Gift Certificate

Step 1: Click the “Gift Vouchers” link at the bottom of the website
Step 2: Fill in the required information: Recipient’s Name, Email, Your Name, Email, Amount and Gift Certificate Theme. Make sure the box labeled “I Understand that gift certificates are non-refundable” is checked. Click the continue button.

 

Redeem A Gift Certificate

Step 1: Click on your shopping cart.
Step 2: Once on your Shopping Cart’s page click “Apply Discount Code”
Step 3:  In the box next to where it says “Enter your coupon here:”, enter the valid coupon code you would like to use.  
Step 4: Once the code had been entered click the “Apply Coupon” button.

 

 

My Account

How Do I Create An Account?

Step 1: Click the “Create an account” link at the top of Specialgiftscollection.com
Step 2: Enter Your Personal Details, Your Address and Your Password.  Make sure the box is checked that states “I have read and agree to the Privacy Policy.”  
Step 3: On the Your Account Has Been Created screen click the Continue button to be taken to the My Account page.

 

How Do I Edit My Account Information?

Step 1: Log in to your account
Step 2: Click the “Edit your account information” link

 

I Forgot My Password.  How Can I Change It?

Step 1: Log in to your account
Step 2: Click the “Change your password” link.
Step 3: Choose a new password and confirm the new password by typing it again.

 

What Is A Wish List?

A Wish List puts your favorite Specialgiftscollection.com products at your fingertips, ready when you are. Make a Wish List for anyone, for any reason. Collect gift ideas for birthdays, anniversaries, weddings and special occasions. Or make a few lists for yourself: elegant champagne flutes, engraved wooden photo frames, photo albums and glass keepsakes.

 

 

Buyer's Guide

How Do I Find My Product?

Specialgiftscollection.com offers a unique selection of products divided into categories with dozens of sub-categories within each category.

Search

The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page. Search throughout the entire Specialgiftscollection.com site.  You can search by the name of the product, or occasion of the products such as Wedding or Mother’s Day.

Browse

Our site is also a great place to browse. Click on any of the in-store categories listed on the top of the home page.

 

How Do I Navigate The Site?

Specialgiftscollection.com offers a unique variety of gifts which we have conveniently divided into categories based on use or occasion.  Using our menu at the top of our website you can easily navigate to gifts based on whether it’s for him, for her, or for a Wedding or Anniversary.  On any of our product pages individually you can browse items by type.  

 

How Do I Use A Coupon?

Step 1: Click on your shopping cart.
Step 2: Once on your Shopping Cart’s page click “Apply Discount Code”
Step 3:  In the box next to where it says “Enter your coupon here:”, enter the valid coupon code you would like to use.  
Step 4: Once the code had been entered click the “Apply Coupon” button.

 

 

Cookies

What Are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. Specialgiftscollection.com uses cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information.

 

How Do I Enable Cookies On My Browser?

(If you do not know your browser version, select Help -> About... from your tool bar)

Microsoft Internet Explorer 6 On a PC: (no Mac Version)
    • Select Tools -> Internet Options and click on the "Privacy" tab.
    • The default selection, "Medium", supports cookies, but you can click on the "Advanced" button to check. Click to select "Override automatic cookie handling" and "Always allow session cookies"

Mozilla Firefox 12.0 All Operating Systems:
    • Click on "Options" on the menu bar and select "Options".
    • In the "Options" window select the “Privacy” Icon on the Top.
    • Under History select “Remember History” from the drop down menu
    
Microsoft Internet Explorer 5.0 On a PC:
    • Select Tools -> Internet Options and click on the "Security" tab.
    • The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

On a Mac:
    • Select Edit -> Preferences.
    • Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

Microsoft Internet Explorer 4.0 (and 4.5 Macintosh) On a PC:
    • Select View -> Internet Options and click on the "Advanced" tab.
    • Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected.

On a Macintosh:
    • Select Edit -> Preferences.
    • Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

Microsoft Internet Explorer 3.0
• Choose View -> Options and click on the "Advanced" tab.
• Make sure that "Warn before accepting a cookie" is unchecked.

Netscape Communicator 4.0
• Choose Edit -> Preferences and click on the "Advanced" option.
• Select the radio button next to "Accept all cookies" and click "OK".

Netscape Navigator 3.0
• Open "Network Preferences" under Options.
• Click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked.

All other browsers
Please consult your documentation or online help files.

 

How Do I Delete Cookies Stored On My Machine?

Microsoft Internet Explorer 6.0:
    • Select Tools -> Internet Options and click on the "General" tab.
    • Under the heading Temporary Internet Files, click on the button labeled "Delete Cookies"
    • Please close all browser windows and reopen Internet Explorer before attempting to login.

All other browsers:
    • Consult your documentation or online help files.

 

 

Specialgiftscollection.com Promises

Privacy Policy

Please click here to view our Privacy Policy

 

Security

We have a firm commitment to ensuring that others do not intercept the private information that you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

At any point where we collect sensitive information (such as credit card data) the information is encrypted and transmitted to us in a secure way, using the industry best practice of Secure Session Certification. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

If at any time you don't see the address starting with https while on the checkout pages, please email us to alert us of this immediately.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who are authorized (not all employees) to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept and maintained in a secure environment.

SpecialGiftsCollection.com © 2017